Be better suited for the ever-changing business world with up-to-date information straight from our experts that discuss various e-commerce, business, and economic growth topics.
SegPay isn’t just a payments processor, we’re a customer support company too, handling consumer billing inquiries on behalf of merchants for more than a decade. This week we wanted to share a few lessons learned over the years; most are common sense but often overlooked. Good customer service is a key to sustaining any successful
Please read XBiz.com’s informative look at best billing practices for merchants, published this week. We appreciate that they asked SegPay to participate and we (of course) highly recommend the article. There’s lots of helpful information in there, including the following quote from our CEO Cathy Beardsley about the importance of being prepared for audits: “At any
It’s been about two months since merchants first got a look at SegPay’s new Merchant Portal, your central place to manage everything billing-related from virtually any device, anytime. Occasionally we will use this space to discuss specific features of the portal and address questions we’ve received from merchants. Today’s topic: reviewing, cancelling, refunding transactions, and
We made a few changes to the Merchant Portal this week: Invoice Report Adjustments was added as a new invoice type, so you can filter the report to only show your invoices that include Adjustments, such as when the credit card association fees were applied to your account: Stand-in Stand-in processing is not available for
It is that time again: time to get to know one of the people behind SegPay, and put a face and a story to a name you may already know. If you are a merchant who has interacted with our tech support team, it’s very possible you have talked or emailed with Jessica McFarLane before.
The SegPay team is back from Europe and we want to thank AVN, Xbiz, and TES for putting on three great events. We were there for all three, and had a blast touching base with our European partners and merchants. As always, Webmaster Access in Amsterdam was very well attended and AVN put on a
The popularity of pre-paid cards has exploded in recent years. They’re easy to get – just visit a supermarket or convenience store and look for the gift card display, where you’ll find plenty of cards bearing the Visa or Mastercard logo, pre-loaded with $25, $50 and $100. These cards can be used anywhere credit cards
Better late than never to share our article, “Best-Performing Affiliate Programs Rely on Mapped-Out Objectives,” written by Cathy and published in August by XBiz. Engaged affiliates drive stronger traffic, so merchants should be constantly thinking about ways to interact with their affiliate networks. Merchants can motivate affiliates by offering limited-time discounts to push new customers to
Part of our job at SegPay is to make sure merchants are up to date on the latest news and rules changes from Visa and Mastercard. The card brands are also making a concerted effort to improve their communication to all members of their value chain by publishing news and articles on a regular basis.
220 Hillsboro Technology Drive, Suite 130
Deerfield Beach, Florida, 33441 USA
Alexandra House
3 Ballsbridge Park, Merrion Road
Ballsbridge
Dublin 4, D04 C7H2
Dublin, Ireland
Great North Business Centre
82 Great North Road, Room 21
Hatfield, Hertfordshire, AL9 5BL UK
Segregated Payments Limited is registered with the UK Companies Registration Office, Company No. 07825300 and is licensed as an authorized payments institution by the Financial Conduct Authority with firm reference number 584599
Segregated Payments (Ireland) Limited is registered with the Irish Companies Registration Office, Company No. 635753 and is licensed as an authorized payments institution by the Central Bank of Ireland with firm reference number C193896
Segpay is a registered ISO/MSP and IPSP/Payment Facilitator of Woodforest National Bank, Houston, Texas.
Segpay is a registered IPSP/Payment Facilitator for Humboldt Merchant Services Eureka, California.
Segpay is a registered ISO of BMO Harris Bank N.A., Chicago, IL.
Segpay is a registered ISO/MSP of Worldline, Bezons, France.
Segpay is a registered PSP/Payment Facilitator for Credorax, Valleta, Malta.
Segpay is a registered IPSP/Payment Facilitator with Rapyd, Reykjavik, Iceland.
Segpay is a registered ISO/MSP and IPSP/Payment Facilitator with Merrick Bank, South Jordan, Utah.
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