Segpay Client Information & FAQ
Have a Segpay question? We’re all about making your payment processing experience as smooth as possible. Get the answers you need to resolve issues and optimize your account. Explore our comprehensive FAQ page for helpful resources, and find solutions to common queries about account setup, payment options, security, and more.
We’re committed to taking you All the Way to Paid.
Yes, Segpay can process for new and small businesses as well as enterprise operations.
Segpay can process for merchants located in the United States, United Kingdom, and Europe.
Segpay can process for consumers in all countries except those countries restricted by the U.S. Government.
Segpay’s payment platform supports online digital merchants, streaming merchants, social media platforms, online product sales, and software services.
Approval of your program can take up to a week once we have a complete Know Your Customer (KYC) file.
From a technical integration standpoint, we can work as fast as you can. We can have a merchant up and running in just a few hours if need be.
Visa, MasterCard, Maestro, JCB, Discover, PayPal, and Sepa.
By regulations, Segpay needs to have a full Know Your Customer File:
- Corporate Documents (Corp Certificate, Operating Agreements, Shareholder Docs)
- Driver’s License/Passport of all Directors and Beneficial Owners who have more than 20% ownership
- Bank Statement or Voided Check for settlement purpose
- Tax ID/Vat number
- Domain Ownership info if Domain is marked private
- WoodForest National Bank, Texas
- Humboldt Merchant Services, Arizona
- Merrick Bank, New York
- Worldline, Belgium
- Credorax, Malta
- PXP, UK
- Valitor Bank, Iceland
- Clearhaus, Denmark
Segpay can authorize in 15 currencies: USD, EUR, GBP, CHF, DKK, NOK, SEK, CAD, HKD, JPY, AUD, RUB, CZK, ILS, INR.
Fees vary by merchant business model and volume, please contact [email protected] for a quote
If you are a high-risk merchant, there is an annual Visa and MasterCard registration fee of $500 per card brand. High-risk registration fees apply to merchants in the adult, dating, and nutraceutical space.
Yes, Segpay has all our technical documentation on our merchant support site: https://www.sphelpdesk.com/home/
Segpay is licensed by the UK FCA, Firm Reference Number 584599 https://register.fca.org.uk/s/search?q=584599&type=Companies
Segpay is licensed by the Central Bank of Ireland, Firm Reference Number 635753 http://registers.centralbank.ie/FirmDataPage.aspx?firmReferenceNumber=C193896
Segpay utilizes a combination of internal software tools as well as third party tools to manage risk
Segpay is integrated with 3D Secure 2.0
Segpay is PSD2 compliant
Segpay is integrated with PayPal
Segpay can help merchants with third party (contractor, content creator, affiliate) payouts
All Segpay merchants can take advantage of the Segpay Affiliate Master. This service is included with all merchants that are using the Segpay Payment Facilitator or PSP platform.
Segpay provides merchants with 24×7 consumer support to help with billing questions and be the front line of their consumer inquiries
Consumers can contact Segpay via Call, Chat or Email
Segpay also has an online self-service consumer portal https://cs.segpay.com/ where consumers can look up transactional data, cancel memberships, and update their card data
Merchants are assigned a sales support manager as well as have access to live technical support
Yes, Segpay supports third party solutions. Any third party can easily integrate into the Segpay platform.
Segpay is currently integrated with:
- NATS Affiliate Software
- MPA Affiliate Software
- WordPress/Woo Commerce
- Magic Members.
The Segpay system supports one-click check out for repeat purchases
- Free Trial to monthly membership
- Limited Trials to monthly membership
- Monthly memberships
- Quarterly memberships
If you are a Segpay Payment Facilitator merchant, you are paid each Wednesday, two weeks in arrears
If you are a Segpay PSP merchant, your funds will be settled directly to your bank account by the acquiring bank. Settlements are usually 3 days in arrears and will not occur on Sundays and Mondays.
Yes, Segpay will take a 5% 6-month rolling reserve
