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Blog

Be better suited for the ever-changing business world with up-to-date information straight from our experts that discuss various e-commerce, business, and economic growth topics.

XBiz Awards

Segpay is the Billing Company of the Year

The Segpay team is back home from the XBIZ and InterNEXT shows and this year we brought home some hardware: the XBIZ Awards for Payments Services Company of the Year and Account Exec of the Year (Kristi Greer). We are honored to be so named, and appreciate everyone who voted for us. Thank you!

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Retention Offers Reduce Monthly Churn Rate

About a year and a half ago (time sure flies) Cathy wrote an article for XBIZ.com with tips on improving customer retention, in which she shared the following: Most often, merchants that have effectively implemented these retention offers greatly reduced their monthly churn rate. In fact, since we began offering these types of “Cancel/Keep” retention offers,

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Start the Year with Less Stress

Cheers to the New Year, 2019 has arrived.  While it’s a call to celebrate, it can also bring on the blues.  The industry’s busy business blitz from Thanksgiving to the year’s end has eased and now it’s time to face how we’re going to top our successes from last year.  If you’re like me, it

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Mastercard Logo

Mastercard Sets New Rules for Free Trials

Some news from Mastercard: in a Jan. 16 blog post, the credit card giant announced new rules governing free product trials with recurring subscriptions for physical goods, such as skincare or healthcare items. When the rules take effect in April, merchants offering these types of products will be required to notify a consumer – via email or text

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Find Details on Your Post Pay Transactions

We recently announced a new pricing feature called Post Pay, giving Cam sites and other token-based services more control over how transactions are authorized and captured. Details about Post Pay activity can be found in the Transaction Detail Report in Segpay’s Merchant Portal. And now, we’ve introduced a dedicated Post Pay Report which includes more

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We Hope to See you at XBIZ and InterNEXT

The Segpay team is making its annual pilgrimage out west. Our first stop is in Los Angeles, for XBIZ 2019, January 14-18 at the Andaz Hotel. We hit one more stop along the way, namely the Las Vegas Hard Rock, for InterNEXT January 22-25. If you plan to be at one, or both shows, please

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Compliance

Turning 2018’s Challenges into Opportunities

Please check out Cathy’s latest XBIZ piece, The Rocky Road of Regulations in 2018, in which she recaps the litany of new rules and other challenges our industry had to navigate during the past year. The good news: we’re all stronger for having gone through the process of dealing with everything that came at us

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Free Trial

Increase Free Trial Conversions by Validating Cards

Offering free trial periods can be an effective way for subscription-based merchants to showcase their services without requiring any commitment from the consumer. A downside, however, is that you can attract “trial junkies” – those who sign up just to get the free stuff, with no intention of ever actually buying a subscription. One way

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Free Speech Coalition

Segpay Donating Payment Services to Free Speech Coalition

Segpay is donating payment processing and  consulting services to the non-profit Free Speech Coalition (FSC), the national trade association for the adult industry. Services will include processing all up-front and recurring membership dues, along with fraud prevention services and regulatory compliance expertise. Last year, Segpay CEO Cathy Beardsley was elected to the Board of Directors of

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